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Support

Locus is dedicated to providing consistent, quality support for our clients. 

Online Support

For basic Solar-OS and SolarNOC support information, hardware documentation, and FAQ's, please log into your Locus Energy monitoring account.

External API users can follow this link to documentation.

Log on to the Locus Energy channel on YouTube to see hardware and software training videos.

Technical Support

Locus Energy offers telephone and email support from 9 AM - 8 PM Eastern (6 AM - 5 PM Pacific), Monday through Friday. For immediate support, you can contact us by calling (877) 562-8736, ext. 2; voicemails will be returned within one business hour if a representative is unavailable.

You can also contact us by emailing support@locusenergy.com or filling out the form below. Email or online support requests will be responded to within one business day.

Residential customers should contact their installer directly for any support requests.